× × The rules of the game, clear from the start.
To rent a car with Wiber, you need to meet certain requirements regarding age, driving experience and documentation. Here’s everything you need to know before picking up your car.
You must be at least 21 years old and hold a driving licence that is valid in Spain, appropriate for the type of car you are renting and that you have held for at least one year.
If you are between 21 and 24 years old, a surcharge of €9 per day applies, up to a maximum of €90 per rental.
Only drivers authorised in the rental agreement may drive the car.
You can add up to 3 additional drivers for €9 per day, with a maximum charge of €90 per rental and driver.
All drivers must meet the same age, driving licence and documentation requirements.
To sign the rental agreement and pick up the car, both the main driver and any additional drivers must have the Wiber booking number and present the following original, valid documentation in physical format:
We do not accept photographs, screenshots, scanned documents, photocopies, certified copies or printed copies.
The only exception is a Spanish driving licence, which may also be presented digitally through the official miDGT app.
Depending on the country where your driving licence was issued, you may also need to present an International Driving Permit and/or an official translation.
It is your responsibility to check that you have all the documentation required to drive in Spain.
You can check the official requirements in the DGT information on foreign driving licences.
Before signing the rental agreement, we will ask for your flight number and/or boarding pass, as well as proof of your return flight.
We can only hand over the car once you have provided all the required documentation and information.
When picking up the vehicle, you must provide a local address for your stay.
The same person cannot have more than one active rental agreement at the same time. If you need to rent more than one vehicle for the same dates, each rental agreement must have a different main driver.
The conditions of your rental vary depending on the rate you choose. Here we explain what each concept means, what each rate includes and how payment works.
Before comparing the rates, there are two important concepts you should know:
Excess
This is the maximum amount you may be liable for in the event of damage to the car, depending on the rate and cover selected.
The amount depends on the vehicle group and will be shown in the list of cars when you book, as well as in your rental agreement.
Fuel deposit
This is the amount corresponding to the car’s fuel tank which, with certain rates, is paid in advance.
The amount varies depending on the vehicle group and the fuel price.
With the Basic Rate, you will have an excess. The amount depends on the vehicle group and will be shown in your rental agreement.
The excess determines the maximum amount you may be liable for in the event of damage, loss or theft of the vehicle that is not covered by the basic insurance included in the rate.
You will also need to pay the corresponding fuel deposit in advance.
If a charge for damage applies, we will inform you in advance of the reason and amount. An additional €50 damage administration fee will also be charged.
This rate includes roadside assistance only in the event of an accident. In all other cases, the corresponding costs will be borne by the customer.
With Locked Price or Smart Car, there is no excess and you will not need to pay the fuel deposit in advance.
Both rates include Top Cover, our complete cover, as well as free 24-hour roadside assistance.
Top Cover can also be purchased as additional cover if you have booked the Basic Rate or if your booking was made through an external agent.
Having Top Cover does not exempt you from other possible charges arising from services booked or from a breach of the rental conditions.
If you have booked Locked Price, you can collect your keys using Smart Box without going to the counter and at no additional cost. To use it, you must first complete online check-in and have your documentation validated.
Smart Box collection is available during the opening hours of each location.
You can add certain services to your rental depending on your needs and availability at each location. Some surcharges also apply when certain conditions are met.
Child seats and booster seats
You can add a child seat or booster seat for €12.20 per day for each seat or booster, up to a maximum of €95.00 per rental and accessory.
Additional driver
You can add up to 3 additional drivers per rental. The surcharge is €9 per day per driver, up to a maximum of €90 per rental and driver.
Young driver
If the driver is between 21 and 24 years old, inclusive, a surcharge of €9 per day applies, up to a maximum of €90 per rental and driver.
Portugal Pass
Available only for rentals picked up in Seville with the Locked Price or Smart Car rates. It has a flat cost of €60 per rental.
Extra services that have already been provided are non-refundable.
At Wiber, we believe in transparency. That’s why, if we apply and maintain a charge that is not included in the rental terms and conditions accepted by the customer, we commit to refunding the amount charged and paying an additional €150 as a guarantee.
Conditions of Application
The guarantee will apply when, following the review of a complaint, it is confirmed that Wiber has maintained a charge without a valid contractual basis. Charges that are cancelled or refunded during the review process will not trigger this compensation, without prejudice to the customer's legal rights.
Exclusions
Charges covered by the Additional Charges section of these Terms and Conditions are excluded from this guarantee.
Claims
Customers may request a review of any charge through Wiber's official customer service channels. This guarantee is an additional commitment by Wiber and does not limit the customer's legal rights to refunds, compensation or other claims.
The rental price includes the items you have booked, such as coverage, additional equipment and complementary services, as well as any applicable taxes and fees.
You can pay in advance when making your booking or directly at our office when you pick up the vehicle.
Any additional amounts that apply, such as fuel or charges set out in the rental conditions, will be paid when applicable.
Payment methods
We accept Visa and Mastercard credit and debit cards.
We do not accept:
Other payment conditions
Payment at the office must be made using a single physical card in the cardholder’s name. The cardholder must be present at the time of payment.
If the person making the payment is not the main driver, purchasing the additional Top Cover will be mandatory.
During the rental, you must use the car responsibly and comply with the conditions regarding use, driving and maintenance. Here are the main rules you need to know.
Only drivers authorised in the rental agreement may drive the car.
During the rental, you must not:
The vehicle must remain within Spanish territory throughout the rental.
You cannot take it to other countries or transport it between islands, from mainland Spain to the islands or vice versa.
The only exception for driving outside Spain is the Portugal Pass, available for rentals picked up in Seville with Locked Price or Smart Car, provided you have purchased this service in advance.
You will receive the vehicle in good mechanical condition, clean and well maintained, together with its accessories and documentation.
During the rental, you are responsible for looking after both the car and all items supplied with it.
When returning the car, all items must be present and in a condition consistent with normal use of the vehicle.
The fuel policy for all rates is Full / Full: you receive the car with a full tank and must return it full.
If fuel is missing when you return the car, the amount to be refunded will be calculated based on the unused fuel, using increments of 1/16 of the tank.
When your rate requires payment of the fuel deposit in advance, we will refund the full amount if you return the car with a full tank.
If you upgrade your vehicle, the fuel deposit will correspond to the car you ultimately receive.
The maximum mileage allowed for your rental will be shown in your rental agreement.
If you exceed the mileage included in your rental, you will be charged €0.25 for each additional kilometre.
Wiber Rent a Car provides rental vehicles exclusively for holiday use. Commercial use and/or any use involving abuse of unlimited mileage, excessive claims or intensive use of the vehicle will be considered a breach of the rental agreement. We therefore reserve the right to refuse future rental services with Wiber Rent a Car.
Electric cars are supplied fully charged and must be returned with a minimum remaining range of 20 km.
If the car runs out of battery during the rental, you will be responsible for any costs incurred.
The charging cables supplied are Type 2 Mennekes cables and must be returned with the vehicle.
We know plans can change. You can modify or cancel your booking within the time limits and conditions explained below.
You can modify your booking without any charge or penalty, subject to availability.
We recommend making any changes at least 24 hours before pick-up so that we can process them correctly.
The pick-up and return location cannot be changed. If you need to change it, you will need to cancel your current booking and make a new one at your preferred location.
You can make changes through your Customer Area. If you need to make a change that is not available there, use the Help Centre on our website.
You can cancel your booking free of charge up to 48 hours before pick-up.
If you cancel less than 48 hours before pick-up, the booking amount will not be refundable.
If you are a member of our Wiber Star loyalty programme with Rockstar or Superstar status, you can cancel free of charge up to 24 hours before pick-up. If you cancel after this deadline, the booking amount will also be non-refundable.
You can cancel directly through your Customer Area or via the Help Centre on our website.
If you need to cancel at the last minute due to force majeure, you will need to provide justification and the corresponding supporting documents.
If Wiber accepts your request, you will receive a voucher for the full value of the booking that can be used for future rentals at any of our locations.
Your rental has an agreed return date, time and location. Here we explain how the rental duration is calculated and what you need to know when returning the car.
Rentals are calculated in 24-hour periods, from the exact pick-up time until the time you return the car.
The maximum duration allowed under a single rental agreement is 27 days.
If you want to keep the car longer than originally booked, you must request an extension before the agreed rental period ends.
Any extension requires prior authorisation from Wiber and is subject to availability. You cannot keep the car beyond the date and time shown in your rental agreement without our confirmation.
If you have booked Locked Price or Smart Car and need to extend your rental, you can request this remotely through the Help Centre on our website.
If you have booked the Limited Rate, you must go to the office in person to extend your rental agreement and present all the required documentation again.
Only one extension is permitted per rental agreement and under no circumstances may the total rental period exceed 27 days.
You must return the car on the date and at the time shown in your rental agreement.
If you return it later, you will be charged €25 for each day of delay, in addition to the applicable daily rental price for your rate for any additional rental days.
Pick-up and return must take place at the same location.
We do not deliver vehicles to hotels or other accommodation.
Returning the car to a Wiber office outside the opening hours of the relevant location is not permitted, except in the cases specified in the specific conditions for each destination.
If you have booked Smart Car, pick-up and return take place directly at the designated airport or station car park, depending on the destination. Return is available 24 hours a day.
If you have booked Locked Price, some destinations offer a specific out-of-hours return service at external car parks authorised by Wiber.
Check the specific conditions for your destination for availability, opening hours and details of how this service works.
With the Smart Car rate, both pick-up and return take place at the airport car park, and the car can be returned 24 hours a day. Pick-up, however, must take place within the opening hours established for each location.
At pick-up, Wiber covers the cost of parking for up to 1 hour after the scheduled time shown in your booking. If you collect the car after this period, you will be responsible for the additional parking cost.
The specific hours for each location are detailed in its specific conditions.
If you decide to return the car before the scheduled date, the early return conditions set out in the Changes and cancellations section will apply.
Additional charges may arise during the rental in the event of damage, loss, delays or breaches of the agreed rental conditions.Whenever a charge applies, we will inform you of the reason, amount and grounds for the charge.
If the car suffers damage, loss or theft that is not covered by the rate or cover you have purchased, you will be responsible for the applicable amount in accordance with your rental conditions.
This may include, among other things:
Where a charge for damage applies, an additional €50 damage administration fee will be charged.
If you return the car without a full tank, you will be charged €19 for the refuelling service, in addition to the cost of the missing fuel.
If your rate requires payment of the fuel deposit in advance, the amount corresponding to the missing fuel will be deducted from the amount to be refunded.
Normal use of the car does not incur a cleaning charge.
However, if you return it in a condition that prevents us from renting it again without special cleaning, you will be charged €50.
This may include stains, odours, sand, waste, organic matter or similar situations requiring more intensive additional cleaning.
The V16 beacon and vehicle stickers must be returned with the car and in the same condition in which they were supplied.
If the V16 beacon is missing or not working when you return the vehicle, a €50 replacement and administration charge will apply.
If the environmental sticker or Wiber sticker is missing, a €10 replacement charge will apply.
You must return the car on the date and at the time shown in your rental agreement.
If you are late, you will be charged €25 for each day of delay, in addition to the applicable daily rental price for your rate.
Pick-up and return must take place at the agreed location.
If you leave or abandon the car at a different location without prior authorisation from Wiber, you will be charged €100 for vehicle abandonment, in addition to any costs required to recover the vehicle.
These costs may include transport, administration and, where applicable, storage.
If you arrive at the airport meeting point after the service closing time, a €40 out-of-hours pick-up charge will apply.
The specific conditions and times vary by location and are detailed in the corresponding specific sections.
Fines, penalties and legal costs arising from offences committed during the rental are the responsibility of the driver.
In addition to the amount of the fine, Wiber applies a €35 administration fee for each fine that it has to process.
If you rent an electric vehicle, you must also return the charging cables supplied with it.
If you do not return the Type 2 Mennekes cables, you will be charged €400.
If the car runs out of battery during the rental, you will be responsible for any costs incurred as a result.
We will only charge amounts that genuinely apply and that are proportionate to the actual cost or service provided.
Before making an additional charge, we will tell you what you are being charged for, how much and why, and provide written justification.
Where applicable, the amount may be charged to the card used for the booking.
If we identify an incorrect or improper charge, we will refund the amount within a maximum of 14 days from the date the error is confirmed, without prejudice to your legal rights.
If you have an accident, breakdown or any other incident involving the car during your rental, it is important to know what to do.
If you have an accident, the car is damaged, or there is a theft or fire, including partial theft or fire:
If you admit or accept liability on your own initiative, Wiber will not assume any consequences arising from that admission.
Wiber covers oil changes and repairs required due to accidental mechanical breakdowns, provided they were not caused by negligence, lack of driving skill or misuse of the vehicle.
If you need to have a repair carried out during the rental, you must ask for our authorisation beforehand.
Once authorised, we may reimburse the amount when you provide the corresponding invoice issued in Wiber’s name.
In the event of a breakdown or accident, Wiber is not obliged to provide a replacement vehicle.
Wiber is also not responsible for losses or accidents caused by mechanical failures, unless they are due to a defect in the vehicle’s maintenance.
If a replacement vehicle is ultimately provided, you must present your original, valid ID card or passport. Without this documentation, we cannot exchange the vehicle.
Fines, penalties and legal costs arising from offences committed during the rental are the responsibility of the driver.
If we receive notification of an offence committed during your rental, we will identify the responsible driver to the relevant authority and provide only the information necessary to process the fine.
We will also send you an email informing you that your details have been provided and will include any documentation we have received regarding the offence.
From that point:
The administration fees associated with fines are detailed in the Additional charges section.
Bowi is our virtual assistant and is available on our website and through Wiber’s official WhatsApp channel. You can use it to ask questions and carry out certain actions related to your booking and rental.
In addition to helping you with frequently asked questions about our services, Bowi can request or record information needed to manage your booking, such as:
The available actions may vary depending on the stage of your booking and the service you have booked.
If you have booked the Limited Rate, you can use Bowi through our official WhatsApp channel to report any damage you notice on the vehicle at the start of your rental.
You must send the photographs by following Bowi’s instructions and within the first 2 hours from the start of the rental agreement.
If you send the photographs after this deadline, through a different channel or without correctly completing the indicated process, the damage may not be recorded as having been reported.
Bowi uses artificial intelligence to assist you quickly, so its responses may contain errors or inaccuracies.
If information provided by Bowi conflicts with your rental agreement, these Terms and Conditions or an official communication from Wiber, Wiber’s official information will always prevail.
In addition to the conditions of your rental, there are some legal matters you should know about regarding the contract and the processing of your personal data.
If you fail to pay any amount due under your rental agreement, Wiber may terminate the rental and request the immediate return of the vehicle.
In this case, you must facilitate its return and Wiber may take the necessary steps to recover it, always in accordance with the law.
For security reasons, some vehicles may be equipped with location systems.
We use your personal data to manage your booking, rental agreement and the legal obligations associated with the service.
Marketing communications will only be sent when you have given your consent, which you may withdraw at any time.
Where necessary, we may share your data with insurance companies, Public Administrations, law enforcement agencies, courts, tribunals and service providers required to provide or manage the service. If any of these providers are located outside the European Economic Area, we will apply the safeguards required by data protection legislation.
You may exercise the rights granted to you under data protection legislation and lodge a complaint with the Spanish Data Protection Agency.
You can find full information about how we process your personal data in our Privacy Policy.
Your rental agreement is governed by Spanish law.
If any dispute arises regarding its interpretation or performance, we will first try to resolve it amicably. If an agreement cannot be reached, the competent court or tribunal will be determined in accordance with applicable law.
Translations of the rental agreement into other languages are provided for information purposes only. In the event of any doubt or discrepancy in interpretation, the Spanish version will prevail.
This page clearly summarises the main conditions that apply to your rental.
You can view and download the full version of the Terms and Conditions at any time, where you will find the complete contractual and legal details.
Each destination has its own specific details. Select your pick-up location to check opening hours, pick-up, return and specific conditions.
Find the answer you need before, during and after your rental.
Our virtual assistant is available to help answer your questions about your rental.
Ask BowiFind information and solutions to the most common questions about your booking or rental.
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