Our offices in Malaga, Alicante and Mallorca are available again both for collections and returns. Offices as well as shuttles and customer service will continue with the usual opening hours during the state of alarm of Spain:
This new opening hours also applies the Terms and Conditions of the regular opening hours.
You can cancel or modify the dates of your reservation at any time at no cost from the "My reservation" button on our website.
In case of prepaid bookings, our Customer Service Department will be processing the refund for the cancellation as soon as possible. Please be advised of the considerable delays we’re experiencing.
If your reservation has been made through one of our partners, please contact them directly.
We are constantly monitoring the situation and making decisions with a specially established coordination centre together with the responsible authorities. This includes measures we are taking to prevent potential spread of the coronavirus (Covid-19), so that we can always offer the best possible protection for our customers and employees.
Some of the measures we are taking to ensure the highest standards are:
All the members of our team wash their hands with hydroalcoholic gel, soap and water and use masks and gloves, as well as following the protocol of keeping at least one metre distance.
We will not touch the personal effects of any of our clients. We apologise if we are not able to help you with your luggage, but remember it is for the greater good.
Our cars will go through a whole disinfection process after every rental period, where we will give special treatment to the steering wheel, dashboard, gear stick, lever, etc.
For any other questions or concerns that may arise, remember that our customer service is still operational via the telephone number +34 964010000 or via email: firstname.lastname@example.org, From Monday to Sunday, from 9 to 17h.
You can also find information on our Frequently Asked Questions of our website.
We are very sorry for the inconvenience these changes may cause you.
We will keep you updated of any news. This is an exceptional time for everyone, and we are committed to offering you our best service and the highest safety standards.